People who work in administrative clerical jobs oversee office functions to coordinate all aspects of a business' daily routines. The administrative clerical person welcomes the customer who is doing business with the company or within a specific department. Without the friendly and efficient communication that comes from you, customers will go elsewhere for their business needs.
You also have a responsibility to make the manager's job easier through the provision of clerical services. You've got to be friendly, be able to manage multiple phone lines, and operate the computer efficiently-to complete assignments, prepare reports, and track everything that goes on all day. You've got to be able to work with alacrity and versatility to meet whatever the day brings!
The administrative clerical worker has some independence in assigning job priorities, and you'll need to resolve issues for subordinate staff as well. They might come to you for resolution of customer or employee conflicts or complaints, work schedule interruptions, or questions about the next steps in the daily process.
You will be investigating and resolving problems either in person, by telephone, via email, or in committee. In order to do this, you must be fully knowledgeable of your company's policies and procedures as well as the policies of any regulatory agency that oversees your company. For example, in a hospital, you might need to know when to page the surgeon on call. At an automotive dealership, it's important to learn industry finance and insurance regulations. And at just about any place, you must be able to educate staff about OSHA requirements-even basics such as the location of the first-aid kit or the MSDS binder.
During the course of your work, you have to track the progress that you and your subordinates make. On a weekly and monthly basis, you will be reporting on progress. Detailed annual reports will fall under your responsibility.
When administrative managers put new policies and procedures into effect, you must monitor their acceptance among subordinate staff and assess their impact on efficiency and operating success. And, in another instance of using your special skills to assess when things are not running smoothly, you are expected to report if you think an employee or client is going to file a grievance or complaint. Ultimately, your opinion matters on recommendations for streamlining functions or tweaking procedures.
Qualifications for administrative clerical jobs vary from company to company. You must be able to greet people in person and on the phone and remain calm with obstreperous individuals. The computer applications you should know include those for word processing, spreadsheets, presentations, and appointment scheduling.
Years ago, this was a job that you could work your way up to-from high school graduation, to a clerical pool, and gradually to administrative clerical work. However, more and more job seekers in today's job climate are equipped with college degrees. If you hope to compete for the best jobs, it's wise to have post-high school training. Many local business colleges offer certificate courses. If you know that you want to work your way up in a specific industry, you can begin taking general college courses with some focus in that industry. For example, if you work in a social service agency, you might do well to work toward a baccalaureate degree in social service administration.
An administrative clerical job can be very rewarding for the person who enjoys attention to detail. Many people will consider you to be the glue that holds the other departments together, and if you think that you will enjoy providing that kind of service, and you have good organizational skills, then you will be very successful at this kind of work.
You also have a responsibility to make the manager's job easier through the provision of clerical services. You've got to be friendly, be able to manage multiple phone lines, and operate the computer efficiently-to complete assignments, prepare reports, and track everything that goes on all day. You've got to be able to work with alacrity and versatility to meet whatever the day brings!
The administrative clerical worker has some independence in assigning job priorities, and you'll need to resolve issues for subordinate staff as well. They might come to you for resolution of customer or employee conflicts or complaints, work schedule interruptions, or questions about the next steps in the daily process.
You will be investigating and resolving problems either in person, by telephone, via email, or in committee. In order to do this, you must be fully knowledgeable of your company's policies and procedures as well as the policies of any regulatory agency that oversees your company. For example, in a hospital, you might need to know when to page the surgeon on call. At an automotive dealership, it's important to learn industry finance and insurance regulations. And at just about any place, you must be able to educate staff about OSHA requirements-even basics such as the location of the first-aid kit or the MSDS binder.
During the course of your work, you have to track the progress that you and your subordinates make. On a weekly and monthly basis, you will be reporting on progress. Detailed annual reports will fall under your responsibility.
When administrative managers put new policies and procedures into effect, you must monitor their acceptance among subordinate staff and assess their impact on efficiency and operating success. And, in another instance of using your special skills to assess when things are not running smoothly, you are expected to report if you think an employee or client is going to file a grievance or complaint. Ultimately, your opinion matters on recommendations for streamlining functions or tweaking procedures.
Qualifications for administrative clerical jobs vary from company to company. You must be able to greet people in person and on the phone and remain calm with obstreperous individuals. The computer applications you should know include those for word processing, spreadsheets, presentations, and appointment scheduling.
Years ago, this was a job that you could work your way up to-from high school graduation, to a clerical pool, and gradually to administrative clerical work. However, more and more job seekers in today's job climate are equipped with college degrees. If you hope to compete for the best jobs, it's wise to have post-high school training. Many local business colleges offer certificate courses. If you know that you want to work your way up in a specific industry, you can begin taking general college courses with some focus in that industry. For example, if you work in a social service agency, you might do well to work toward a baccalaureate degree in social service administration.
An administrative clerical job can be very rewarding for the person who enjoys attention to detail. Many people will consider you to be the glue that holds the other departments together, and if you think that you will enjoy providing that kind of service, and you have good organizational skills, then you will be very successful at this kind of work.
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